Frequently Asked Questions

General Information

What products is ArtiqAir selling?

What is the difference between an Inverter Air Conditioner and a Non-Inverter Air Conditioner?

Inverter Air Conditioners can save more electricity than a Non-Inverter by utilizing a microprocessor to control and manage the energy output required to get to or maintain a specific temperature. On a Non-Inverter Air Conditioner – the Compressor turns on and off – resulting in a less efficient output, cooling consistency and faster depreciation of the Compressor. This can result in inefficient cooling output, increased maintenance and potentially higher electrical bills when compared to that of an Inverter Air Conditioner.

What is the difference between the R32 Refrigerant and other Refrigerants?

What Air Conditioner should I buy?

Whether you buy the 1.0hp or 1.5hp Inverter is dependant on the size of the room. You may use the table below as a reference:

1.0hp Inverter: 12ft x 12ft
1.5hp Inverter: 16ft x 16ft

*There may be other factors that can affect how effective the Air Conditioner is in a room. Such factors include – but not limited to – the height of the ceiling, room orientation, number of occupants in the room and the number of windows – to name a few.

Where can i buy an ArtiqAir Air Conditioner?

Where can i enquire or submit feedback about a product?

Product Information

What is a ‘Gold Hydrophilic Fin’?

What is a ‘Silver Ion Filter’?

What is an ‘Active Carbon Filter’?

What does ‘Omni-directional Airflow’ mean?

How do I use the Auto-clean function?

Is the Air Conditioner system energy efficient?

Does my Air Conditioner have a self-diagnosis function?

What are the error code guidelines?

You can use the table below for reference.

Indoor Unit Display	Issue
EE	Indoor EE failure
E1	Indoor fan motor failure
E3	Failure of the indoor coil temperature sensor
E4	Failure of the indoor room temperature sensor
E0	Outdoor EE failure
E6	Communication failure of the indoor and outdoor machines
F5	Malfunction of the exhaust temperature sensor
F7	Failure of the outdoor coil temperature sensor
F8	Failure of the outdoor room temperature sensor
P6	Outdoor exhaust temperature overheating protection stops
P7	Refrigeration internal coil protection against freezing stops
E8	Outdoor board failure

Servicing Information

What is the Servicing Schedule like?

What does the package include?

Warranty Information

Is there a Warranty Card?

Can I transfer ownership of the Warranty?

Does the warranty cover Air Conditioner damage from Force Majeure or other external factors?

Installation Guideline

How can I arrange for product installation?

Do I need to apply for approval from house management before Installation day?

On what days can I schedule Installation?

What is included in the ‘Standard Installation’?

Why am I being charged additional fees during Installation?

There may be Out-of-scope charges during Installation depending on the Installation requirements of a Standard Air Conditioner. The ArtiqAir Ez Series Inverter comes with a Standard Installation and additional Out-of-scope expenses are affected by a few factors such as the location of the Air Conditioner. inside of the house. The list of Out-of-scope expenses can be found below:

Out-of-scope Charges:

+ Additional Wiring
+ Additional Copper Piping Insulation
+ Additional Casings
+ Water Pump
+ Dismantling Work
+ Heater Switch
+ Sky Lift Work
+ Grill Cut/Open
+ Beam Hacking

Can I install the Air Conditioner myself?

How long does it take to install the Air Conditioner?

What should I do if I want to Relocate my Air Conditioner?

Can I hire a Third-Party to Relocate my Air Conditioner?

Payment

What are the payment options for my monthly rental?

I have changed my credit card recently. How do I update the details to ArtiqAir?

When does ArtiqAir normally perform the monthly deduction from my credit / debit card?

Can I request for a refund?

How can I request for a refund?

Are there other payment options besides auto-debit from credit / debit card?

Are ArtiqAir products subject to sales and service tax?