Career
Sales Consultant
Telemarketing
Customer Experience Executive
Sales ConsultantIgnite your career and be the catalyst for our company’s success. Join a team that thrives on forging lasting connections and turning possibilities into prosperous partnerships. Unleash your passion for exceeding expectations and propel our growth to new heights.
Key Responsibilities:
- Conducting market research to identify selling possibilities and opportunities.
- Actively seeking out new sales opportunities through cold calling, networking, and Business Plan.
- Builds business by identifying and selling prospects.
- Sells products by establishing contact and developing relationships with prospects.
- Identifies and remains current on industry trends, market activities, and competitors.
- Prepares reports on provided formats, collecting, analysing, and summarising information.
- Maintains quality service by establishing and enforcing organisation standards.
- Maintains professional and technical knowledge by establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Qualifications:
- A bachelor’s degree in business, marketing, or a related field is often preferred, but relevant experience can be considered.
- Proven experience in sales, preferably in a similar industry.
- Strong communication, negotiation, and interpersonal skills.
- Goal-oriented and self-motivated.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and sales tools.
Benefits:
- Continuous self-learning and growing!
- Various types of claims including medical, dental, and optical.
- Annual Leave, Marriage Leave, and Bereavement Leave to support our team’s well-being.
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TelemarketingElevate your communication skills to new heights as a Telemarketing Executive. Join a dynamic team where your voice is your power, and your persuasion knows no bounds. Be the driving force behind our sales success and experience the thrill of turning conversations into conversions every day.
Key Responsibilities:
- To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company.
- To complete all sales leads/databases received within the agreed Service Level Agreement.
- To fully utilise the standard script as the guidelines in performing all outbound calls.
- To provide correct information about the company, product, services rendered, cost, and charges (if any) throughout the conversation.
- Ensure that customers are treated cordially and are held in high esteem. Handle grievances to preserve the company’s reputation.
- Responsible for contacting the lead as and when required to seek and update the status of sales, payment, and financial/banking details concerning the application. To protect all customer information under the Personal Data Protection Act (PDPA).
- Update customer information in the database, keep records of calls, and sales, and note any useful information.
- To always go the “extra mile’ to meet sales quota and facilitate future sales.
- To attend any Customer Experience Department meeting, discussion, training, etc. as and when required.
- To promote a harmonious working environment within the department and the entire organisation.
- To refer to Superior should there be any potential issue/business risks whilst dealing with the potential lead.
- Undertake any other duties when assigned by the Management from time to time.
Qualifications:
- Diploma/ Bachelor Degree in Business Administration, Sales, or relevant field related preferred.
- At least 1 year of working experience in the related field.
- Excellent communication and negotiation skills.
- Work with individual and team targets.
- Patient and friendly personality.
- Can speak Bahasa and English well.
Benefits:
- Continuous self-learning and growing!
- Various types of claims including medical, dental, and optical.
- Annual Leave, Marriage Leave, and Bereavement Leave to support our team’s well-being.
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Customer Experience ExecutiveEnvision yourself as the champion of customer experience! As the first point of contact, ensure every customer interaction is positive and memorable. Showcase your exceptional problem-solving skills and genuine desire to connect with customers, fostering and exceeding expectations.
Key Responsibilities:
- To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process).
- To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To – Own program by Cuckoo.
- To effectively manned the respective States installation and ICS cases.
- To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
- To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
- Consistently monitor performance of all Business Partners in the aspects of:
- a. Quality of work for all installation job
- b. Quality/standards of work performed during each re-visit for ICS cases.
- To make sure all jobs/cases are being attended and completed timely as per the Standard Operating Procedure (SOP).
- To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
- Submit all invoices received by our Business Partners in a timely manner (without fail).
- To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
- To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
- To support/advice Business Partners in all their needs in regards to their responsibilities.
- To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
- Update case details appropriately, i.e., Cuckoo Partner System, ICS Google Sheet, ATAS System etc.
- Develop and maintain strong relationships with Business Partners, Stakeholders team members in making sure of ongoing satisfaction.
- To attend any Customer Service Department meeting, discussion, training etc. as and when required.
- To promote a harmonious working environment within the department and the entire organisation.
- Undertake any other duties as-and-when assigned by the Management from time to time.
Qualifications:
- Excellent communication and interpersonal skills.
- Patience and the ability to handle challenging situations with professionalism.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Familiarity with customer service software and systems.
- Adaptability to evolving processes and procedures.
Benefits:
- Continuous self-learning and growing!
- Various types of claims including medical, dental, and optical.
- Annual Leave, Marriage Leave, and Bereavement Leave to support our team’s well-being.
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