Join the ArtiqAir Family!

CUSTOMER SERVICE EXECUTIVE

KEY RESPONSIBILITIES

• To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.

• To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.

• Submit all invoices received by our Business Partners in a timely manner.

• Consistently monitor performance of all Business Partners in the aspects of:

1. Quality of work for all installation job.
2. Quality / standards of work performed during each re-visit for ICS cases.
   

• Develop and maintain strong relationships with Business Partners, and team members to ensure ongoing satisfaction, while working closely with and assisting the leader in fostering a positive team environment.

KEY QUALIFICATIONS

• Candidates must possess at least a Diploma / Bachelor’s Degree, in any related field.

• Proficiency in English and Bahasa.

• Strong negotiation and communication skills.

• Computer Skills – using appropriate computer skills and knowledge, ranging from data entry to systems analysis, to achieve work goals.

• Team Skills – being able to work collaboratively with others in a participative management environment; working independently as well as working on a team.

• Excellent knowledge of Microsoft Office.
• Full comprehension of office management systems and procedures.